M5 Networks Case Study
 M5 Networks is the ultimate authority in hosted business phone systems. In 2000, M5 pioneered the concept of Voice as Service and since then has rapidly grown into an unrivaled industry leader that caters to the individual communications needs of clients across all verticals. Committed to creating customer evangelists, M5 needed an on-the-ground installation partner who shared their desire to delight each and every client with best-in-class service and product knowledge. They needed an able team of engineers who could respond quickly and handle any technical issue on the fly. They needed Myriad Tech Solutions. |
| The Solution: Myriad Tech Solutions is on-call and available to help M5 with any client situation. Recently a key client in Tribeca had a Cisco switch power supply fail, taking their entire network offline. The client called the M5 support line wondering if they might be able to refer them to someone who could come to the rescue. M5 immediately contacted Myriad Tech Solutions, who was able to furnish and install a replacement Cisco Power-over-Ethernet switch in less than an hour. The client, a bustling doggy day care, was back up and running, taking appointments, running credit cards, and most importantly, the doggy cam was back online. |
| The Results: M5 Networks is able to maintain a reputation of customer service excellence in areas that reach beyond its core Voice as a Service offering. Myriad Tech Solutions can recommend and install hardware same day to keep clients up and running, responds in minutes to any emergency situation that may arise. This frees up M5 to focus on being the market leader in hosted phone system, without having to worry about on-premise devices and networks. |